Service

Sometimes a little love is what your watch needs to keep running like new.

INSTRUCTIONS

SETTING YOUR WATCH

All KYBOE! watches are fitted with a screw down crown (center knob on the side of your watch) that must be unscrewed to alter or set the time and date. After changing the settings, push the crown back to position one (1), then press and screw the crown back down firmly. Never over tighten the crown as it will damage the gaskets inside.

Setting the Time:

  • Unscrew the crown to position one (1).
  • Pull the crown out to position two (2).
  • Turn the crown forward to your desired time setting.
  • Push the crown back to position one (1).
  • Press and screw the crown back down firmly; do not overtighten.

Setting the Calendar: A calendar is available on chronograph watches. To set the calendar:

  • Unscrew the crown to position one (1).
  • Pull the crown out to position two (2).
  • Turn the crown forward until the required date is displayed.
  • Push the crown back to position one (1).
  • Press and screw the crown back down firmly; do not overtighten.

Note: When setting the date, rotate the crown past mid-day (AM to PM, no date change), or midnight (PM to AM, with date change) to make sure that the time is set correctly in AM or PM. Correction of the date in position two (2) has no effect on the AM/PM setting of the time.

OPERATING THE CHRONOGRAPH

KYBOE! chronograph watches feature two additional buttons: Button A, above the crown, and Button B, below the crown. KYBOE! chronographs also come in two sizes, 48mm and 55mm. The 48mm is a mini-second chronograph (6 o’clock position) with a quick reset function, while the 55mm is a center hand chronograph.

To operate the chronograph:

  • Make sure the crown is screwed in position.
  • Press Button A to start.
  • Press Button A again to stop.
  • Press Button A again to restart.
  • Press Button B to reset.

When reset, the second counter (chronograph) hand should return to its home position at 12 o’clock. If the counting hand should fail to return to its home position, unscrew the crown, pull it to position two (2) and the watch will stop. Press Button A to make the counter hand will advance one (1) second each time it is pressed. Continue pressing Button A until the second hand is back to its home position, then reset the crown.

USING THE LED LIGHT

Your KYBOE! is equipped with an LED light, Button C, to enable easy viewing at all times. Simply press Button C and the light will go on for several seconds.

BATTERY REPLACEMENT

Please have the batteries replaced by a qualified watch technician as needed, and ensure that the proper size and quality of batteries are used for replacement. You must change batteries as soon as they die. Leaving dead batteries inside the watch may cause your KYBOE! to become inoperable and will not be covered under the Limited Warranty.

Model Watch Battery LED Battery
40mm, 48mm and 55mm with three hands SR626SW x 1 CR2016 x 2
48mm and 55mm with giant calendar SR626SW x 1 CR2016 x 2
48 Chronographs SR621SW CR2016 x 2
55 Chronographs SR927W CR2016 x 2

 

WATER RESISTANCE

Your KYBOE! is designed to be water resistant to a depth of 100 meters but it is not designed for sports diving. A watch’s water resistance is not a permanent guarantee. It may be affected by the aging of the gaskets or by an accidental shock to the watch.

In order to prevent water from entering the mechanism, never operate the buttons while the watch is submerged under water.

MAINTENANCE

DAILY CARE AND MAINTENANCE

Please follow the guidelines below to ensure the longevity of your KYBOE! while maintaining your Limited Warranty.

Stopper Removal: Before using your KYBOE! for the first time, please remove the plastic stopper located next to the crown.

Magnetic Field: Avoid placing your KYBOE! on or close to computers, loudspeakers, motors, or refrigerators due to their strong magnetic fields.

Salt Water Contact: Always rinse your KYBOE! with fresh water after contact with salt water or other liquids.

Water Protection: Screw the crown down carefully and firmly to prevent water from penetrating the case. Do not over tighten the crown.

Cleaning: Use mild soapy water to clean all surfaces and dry with a soft cloth.

Chemical Products: Avoid direct contact with solvents, detergents, perfumes, cosmetics, etc. as they can damage the band, case and gaskets.

Temperature: Avoid exposing your KYBOE! to extreme temperatures (over 60°C/140°F or below 0°C/32°F) or extreme temperature changes for an extended length of time.

Physical Shocks: Your KYBOE! is a big and heavy watch. Please avoid physical shocks from dropping.

Environmental Protection: At the end of the life of a quartz watch, it should not be disposed as household waste. It should be returned to a local authorized collection system. The recycled material will help conserve natural resources.

KYBOE! LIMITED WARRANTY

ACTIVATE YOUR LIMITED WARRANTY NOW!

Your KYBOE! is backed by a two (2) year Limited Warranty (from date of purchase) if purchased anywhere outside of the United States. This Limited Warranty does not extend to purchases made through unauthorized dealers or resale channels. The Limited Warranty covers repairs due to failure or breakdown of the movement and all its components, as well as the crown, dial, markers, hands and water resistant pressure. It does not cover scratches to the crystal, case, metal band, leather, microfiber, or rubber straps or any damage that results from normal wear and tear. Each genuine KYBOE! timepiece purchased from a KYBOE! retailer or online at www.kyboe.eu should only be serviced by qualified professionals at the place of purchase or at the KYBOE! service center (located at the address below) in accordance with the terms of your Limited Warranty.

For your Limited Warranty to be effective and for repair requests to be honored, it is required that you include your completed Certificate of Limited Warranty and a copy of your purchase receipt (including style number) when returning your KYBOE! watch. There is no charge for a watch inspection. This warranty gives you specific legal rights.

 

SERVICE & REPAIR

PAYMENT METHODS

KYBOE! accepts most major credit cards including Visa, MasterCard, Discover, American Express and PayPal express checkout.

SHIPPING

We can ship your KYBOE! purchases anywhere in the world! We cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our nearest distribution center.

RETURNS

Looking for a different KYBOE! model to express yourself? No problem.

For online purchases:

  • Pack your unused and unworn KYBOE! in its original packaging with tags intact into a safe and secure box with your original purchase receipt. Affix the appropriate postage and address the package to:
    KYBOE!

    Koninginnegracht 19 Unit 3.09, 2514AB Den Haag, The Netherlands

    +31707439662

  • Once your package has been received, you’ll receive a message confirming receipt of your return.
  • Returns will be processed within five business days after receipt. Refunds will be issued in the original form of payment.

For in-store purchases:

  • Bring your unused and unworn KYBOE! back to the store with all original packaging and tags intact. Refunds, exchanges and/or credits will be issued at the discretion of store management, in accordance with store policy.

REPAIRS

Each genuine KYBOE! timepiece should only be serviced by qualified professionals or at the KYBOE! service center, in accordance with the terms of your Limited Warranty.

For your Limited Warranty to be effective and for repair requests to be honored, please follow the steps below:

  • Pack your KYBOE! in a safe and secure box with a completed Certificate of Limited Warranty and your original receipt.
  • Print out the service repair form, fill it out completely, and place it in the box with the watch.
  • All repairs should be sent to:
    KYBOE!

    Koninginnegracht 19 Unit 3.09, 2514AB Den Haag, The Netherlands

    +31707439662

  • Once your package has been received, you’ll receive an email notification confirming receipt of your KYBOE! for repair.
  • We will repair your KYBOE!, or contact you with follow-up information if necessary, within five business days. Once your watch has been fully restored, it will be shipped back to you at the address you provided on your Certificate of Limited Warranty.

CONTACT US

Have additional questions? Feel free to contact us for further assistance.

FREQUENTLY ASKED QUESTIONS

GENERAL

How can I find an authorized KYBOE! retailer?

Authentic KYBOE! watches are sold through our network of authorized retailers around the world. Locate an authorized KYBOE! retailer using our store locator. By purchasing your KYBOE! from an authorized retailer, you’re guaranteed to receive an authentic KYBOE! watch that is fully covered under the KYBOE! limited warranty.

How do I know if an online retailer is an authorized KYBOE! retailer?

KYBOE! watches are currently sold online at kyboe.eu. Some authorized KYBOE! retailers may also have their own online shops as well, which will feature authentic KYBOE! watches.

 

WARRANTY

How do I know if my KYBOE! is real?

If you purchased your KYBOE! watch through an authorized KYBOE! retailer, you can rest assured that it is an authentic KYBOE! timepiece that is fully covered under the KYBOE! limited warranty. Locate an authorized KYBOE! retailer using our store locator.

What is the warranty on my KYBOE!?

The KYBOE! Limited Warranty varies by location. Learn more about your KYBOE! Limited Warranty.

 

CARE

Do magnetic fields affect my KYBOE!?

When exposed to magnetic fields, your KYBOE! may begin reading inaccurate time. We recommend that you avoid setting your watch on or near refrigerators, computers or other devices with strong magnetic fields. Should your watch begin experiencing inaccurate time measures, remove it from the magnetic field and reset the watch to the accurate time.

What’s the best way to clean my KYBOE!?

Clean your watch regularly by wiping with a soft cloth dampened with fresh water, especially after exposure to salt water. Learn more about KYBOE! care and maintenance.

Can I swim and shower while wearing my KYBOE!?

Although no watch is waterproof, most KYBOE! watches are water resistant up to 10 atmospheres (equivalent to 100 meters or 328 feet). That said, you can feel comfortable swimming in shallow depths and/or showering while wearing your KYBOE! watch. Do not push any buttons or unscrew the crown when your KYBOE! is in contact or submerged in water, as this may unintentionally create an opening for water to enter your watch.

How does dust affect my KYBOE!?

If your KYBOE! case, crystal or crown are not intact, dust may enter the watch and bring its gears to a stop. If any part of your KYBOE! is loose, chipped or cracked, please have it serviced immediately to prevent further damage.

Will pulling out the crown extend the life of the battery?

Pulling out the crown does not extend the life of your KYBOE!’s battery; it simply disengages the watch’s hands from movement. By leaving the crown pulled out for a long period of time, you’re exposing your KYBOE! to dust and moisture, which may cause the watch to malfunction. We do not recommend for you to leave the crown pulled out for any extended period of time.

 

SERVICE AND REPAIR

How do I get my KYBOE! repaired?

Your KYBOE! should only be repaired by qualified professionals or at the KYBOE! service center. Learn more about repairing your KYBOE! watch.

Can my local jeweler service my watch?

In accordance with the KYBOE! Limited Warranty, we will not accept KYBOE! watches for repair under warranty if it has been previously serviced by an entity other than an authorized KYBOE! retailer or the KYBOE! service center. We encourage you to have your watch serviced only by authorized KYBOE! service centers so as to keep your limited warranty valid.

A watch that is no longer under warranty may be serviced by any capable technician, however we maintain the recommendation that you have your watch serviced by an authorized KYBOE! service center, as we are not responsible for work done by outside service providers and we may be unable to repair potential damage caused by such providers.

How often should I have my KYBOE! serviced?

To ensure the water resistance of your watch, we recommend inspection and maintenance of the case seals and gaskets every two to three years. This maintenance will help seal and protect the watch movement against air, dust and moisture, which over time can penetrate the watch case seal and prevent the watch movement from functioning properly.

 

PARTS

Can I order additional parts?

KYBOE! watches are available in various styles, sizes and colors so you can choose the fully designed watch that best represents you. If a single part on your KYBOE! watch breaks, chips or becomes scratched, please send your watch to a service center for repair. For spare parts, please contact us.

Can I order a different size strap?

KYBOE! watches are available in various styles, sizes and colors so you can choose the fully designed watch that best represents you. If your band breaks or needs to be replaced, please send your watch to a service center for repair. For spare parts, please contact us.

Can I order additional links for my bracelet?

KYBOE! watches that feature a stainless steel bracelet are sold with an extra long bracelet so you can remove links as necessary to fit your wrist. For spare parts, please contact us.

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